Look up your item for return.

Once we receive your item, we’ll email your refund in the form of an electronic Apple Gift Card within 48 hours. Learn more about Apple Returns & Refunds (Opens in a new window)

If you have a defective Apple product, contact AppleCare at 1-800-275-2273. If the defective product is made by another company and purchased within the last 14 days, call us at 1-800-676-2775. If you received the item more than 14 days ago, please contact the manufacturer.

If you’d like to return an item, click “Start a return” to ship the item back to us, or take it to any U.S. Apple Store. Once we receive your returned item, we’ll initiate your refund immediately. Learn more about Apple Returns & Refunds (Opens in a new window)

Once you submit your return request, you’ll receive instructions for printing out a prepaid label. If your return includes a hazmat label, be sure it’s printed in color at 100 percent. You’ll need to print a new label for each box you ship back.